Designed and produced in Formentera

Frequently asked questions

Write us any question/doubt you need to know.
We will be happy to solve it as soon as possible!

 

 

How can I contact with you?

Through our contact number, or our email, we will be loved to assist you with a personalized treatment.


Customer service schedule: 8:00 a 20:00h


- Phone: +34.660240701 (Whatsapp)
- Email: [email protected]


If our lines are occupied, we will answer you as soon as possible.

Shipping countries?

We do shipping to all the world.

Shipping costs?

The shipping cost is free for the entire Peninsula and the Balearic Islands.

Canary Islands, the shipping cost is € 5.

For all other countries, the cost is automatically calculated and displayed before completing your order.

Foorter signs, payment responsibility by the purchaser, that belongs to countries not included in the EU, and that therefore are subject to possible customs expenses, both shipping and returns.

How can I check the status of my order?

When your product comes out of our warehouses, you will arrive an email of our logistics company, with the information for follow-up on shipping. you will get another email each time that the status of such shipping is updated, so that you get all the information in the most comfortable way.

How can i request an invoice?

You can request your invoice, sending an email with your order number to the address: [email protected]

Returns?

I have received a defective product: don't worry, if this happens to us, we take care of all, complete transportation expenses and change the product. with an attention to the close client we guarantee time and form to adapt to you.

(the maximum period for you to claim your return by defecting the product is 7 days).

Wrong product: don't worry, if this happens, we carry about everything, complete transportation expenses, change of the product wrong by the purchased or return of the product amount. with an attention to the close client we guarantee time and form to adapt to you.

(the maximum period for you to claim your return or change for wrong product is 7 days)

 

If the reason for your return is not in these cases, find out about the return costs.

How to send my return?

Very easy! We offer you the possibility of doing it in two ways:

1. We give you the service of the logistics company with which we work in two simple steps:
A.- We send you an email to follow the collection.
B.- The delivery will be presented in your address or address that you provide us, without needing to do anything on your part, just make sure to pack the product with the complete kit, so that when the dealer arrives, then only the label and send it back.

2. You can contract the logistics company you believe convenient and do the complete process by you to make it come.

If you want to make product returns, by the buyer. it is necessary for customs controls, keep in initial condition, the initial invoice and include it to avoid restrictions of the same.

Devolution costs?

The return costs are always borne by the customer. Once we have studied your case, we will proceed to pay it if it is included among the justified cases.

Factory default return. Once your product has been analyzed, in case the product is damaged or defective, we will pay the return cost and send you a new one at no cost.

In the event that we detect a misuse of the product, we will not pay the return cost and we will offer you the repair, return of the product or the possibility of buying a new one.

Discount codes?

Very simple, you can find the section to insert your discount code, following these steps:

1- Add your product to the cart

2- When the minimized window in the right upper part is pressed, press the “order order”button, in that section you will find the case simply add your discount code.

3- You will see how your price is modified by inserting the code.

With what materials do we make our glasses?

We work with materials of first quality, with finishes and details handmade in Spain, a process that mixes the last technology with the handcraft of a hand-made product. All our metals are manufactured manufactured made in Spain. Our lenses are made of polaroid TAC, a quality lens to take care of your view when you light the Foorter style.

Can I change-replace sun lenses by graduated lenses?

If you have to graduate them, you can do it in the corresponding optics and of your location. please note that not all are graduable. For its size, geometry, assembly, etc., we are working to give you how much before that service in all possible optics.

How do I know if the product I am buying is for men or women?

Not all our products are cataloged as unisex, as we prefer to respect the choice and style of the customer as to gender and taste.

How do i know what is the size i need at the time of choosing my sunglasses?

There is no ideal size as each person has a different physonomy.

Payment forms admitted?

You can pay in the most comfortable way for you, Foorter does not put you any impediment, we accept mastercard, masterpass, visa, apple pay, pay pal, bank transfer, american express.